Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They should also be in the original packaging. If the item is damaged or defective upon arrival, please contact us immediately so we can assist you. Returns must be initiated within 30 days of receiving your order to qualify for a refund.
How to Request a Return
To start the return process, please email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond promptly with instructions on how to proceed. Please note that returns cannot be processed without prior approval from our team.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and that it arrives safely back to us. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the item was returned due to our error.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process allows you to choose exactly what you want while ensuring that you receive your refund in a timely manner.
Non-Returnable Items
Some items are non-returnable, including gift cards and certain personal items for hygiene reasons. If you are unsure whether an item is returnable, please reach out to us before making your purchase. We want to ensure that you are fully informed about our policies before you buy.
Contact Us
If you have any questions about our Return and Refund policy or need assistance with a return, please do not hesitate to contact us at [email protected]. Our customer service team is here to help you and will respond to your inquiries as quickly as possible. Thank you for choosing travelswithme.org, and we appreciate your understanding of our policies.